Frequently Asked Questions
What is the least expensive ticket?
Where can I get an order form?
Right-Click Here and choose "Save Target as" to save a pdf of the order form to your hard drive or you can also phone, fax, mail or e-mail in your request, and we will send one to you.
Can I order my tickets online?
Online ordering is available for inventory items and many DIY admissions products. You can order them on our website through our online store.
What is the turnaround time?
Turnaround time varies per ticket style. Standard Computik, Digitik and Full Color DIY tickets have a 5-7 working day turnaround time. Additional time is needed for special applications such as proofs, perforations, logos, backprints and custom orders. High volume and complexity of order may affect turnaround time. High volume months are Jan-Mar & Aug-Oct. Exact delivery date is based on method of shipment.
How are the tickets shipped?
You can choose from UPS overnight, 2 day, 3 day or ground service. Trucking is available for larger orders.
Can you integrate QR codes in my tickets?
You can. Please click here for more information or give us a call to help you on your way.
How do I send in my art?
Original art can be sent in a Photoshop, Illustrator, InDesign, or Word Document (text only). Files should be e-mailed to your sales representative or your Customer Service Rep. See our design guidelines for more information.
Is there a minimum quantity I need to order?
Our prices are based on a per thousand cost and are pro-rated. There is no minimum required.
Does it cost more to number the tickets?
There is no additional cost to number the tickets for GA or Reserved Seating.
Is there a set up fee on each order?
There is a processing fee on every order which is why we suggest you group as many events together as possible and order them all at one time. Online orders have no processing fee.
What is a stub?
The stub is the perforated part of the ticket that is removed at the time of sale. It normally contains the date, price, and title of an event. The number of stubs collected at the end of each business day equals the number of tickets sold for that day.
What is the difference between custom and standard rolls?
How do I get my malfunctioning printer repaired?
Give us a call. We will set up a call to determine if we can help you and get your printer to the appropriate repair facility.
Do you offer a loaner printer while repairing my printer?
Yes, if you do not have a backup printer, we will supply you with a temporary replacement. Please call before sending your printer as we may need more information to determine if we have a backup unit compatible with your software.
How long does a typical PRINTER repair take?
Most repairs are completed within 3-5 business days.
Do you repair ALL Boca and Practical Automation printer models?
We repair most common Boca printers. We do not repair the Mag and MagMini models. We repair all PA desktop and vertical printers but not kiosk units.
Do you offer maintenance plans?
Yes, our plans are based upon one year of service. Please call with the number of printers and models and we will furnish you with a proposal.
Do you offer ticket stock for Boca & Practical Automation printers?
Yes, we use the highest quality thermal papers and heat resistant inks as we fully understand the compatibility issues between the printer and tickets. We manufacture more than 50 million tickets a month running both day and evening shifts.
What number do I call and who do I request to speak with?
Please call our toll free number 877-426-5754 and ask to speak with one of our technical support team.
Do you sell used printers?
Yes, and this is based on what we currently have in stock. Please call for more details.