How do I obtain an RMA number for maintenance or repair?Simply fill out the RMA Request Form (found here). We will call you within 24 hours after we receive your form. Any printer returned to the Worldwide Ticketcraft Service Department without an authorized RMA number will be rejected.
How do I get my malfunctioning printer fixed?Fill out the RMA Request Form (found here). Fill out the Printer Repair Form (found here). Ship the printer with RMA number, repair form and current ticket stock being used. We will call you once we receive the printer. Any printer returned to the Worldwide Ticketcraft Service Department without an authorized RMA number will be rejected.
What is the cost to repair a printer?We charge $95 per hour for labor plus replacement costs. We will contact you with an estimate before performing any work.
Do you offer a loaner printer while repairing my printer?Yes, if you do not have a backup printer, we will supply you with a temporary replacement. Please call before sending your printer as we may need more information to determine if we have a backup unit compatible with your software.
How long does a typical repair take?Most repairs are completed within 3-5 business days.
Do you repair ALL Boca and Practical Automation printer models?We repair most common Boca printers. We do not repair the Mag and MagMini models. We repair all PA desktop and vertical printers but not kiosk units.
Do you offer maintenance plans?Yes, our plans are based upon one year of service. Please call with the number of printers and models and we will furnish you with a proposal.
Do you offer ticket stock for Boca & Practical Automation printers?Yes, we use the highest quality thermal papers and heat resistant inks as we fully understand the compatibility issues between the printer and tickets. We manufacture more than 50 million tickets a month running both day and evening shifts.
What number do I call and who do I request to speak with?Please call our toll free number 877-426-5754 and ask to speak with one of our technical support team.
Do you sell used printers?Yes, and this is based on what we currently have in stock. Please call for more details.