Toll Free 1.800.645.4944

Michelle Caio: Sales Representative  - CT, ME, MA, NH, NJ, NY, RI, VT

Toll Free: (800) 962-8208

Michelle Caio was born, raised and still happily resides in Long Island, New York. With eight years of experience in ticket industry sales, her primary focus is providing excellent and personalized service, which she feels every client deserves. Michelle is very proud to have joined the Worldwide Ticket & Label team in 2005, where she believes in the company philosophy and takes pride in helping clients to make their events a memorable and outstanding success.

When she is not at work, she enjoys spending time with her teenage daughter, her family and friends. Loves to travel, visit the theatre, the Hamptons of Long Island and fine wines.

Brian Rogers: Senior Product Specialist  - AL, GA, MS, NC, SC, TN

Toll Free: (800) 990-8124

Brian was born and raised in Massachusetts before relocating to Florida in August of 2000. Brian's background includes Sales and Production Management. Many of you may recognize him from Boca Systems where he began working in August of 2000 as an Account Representative, responsible for thermal ticket and printer sales. Brian joined the Worldwide team in October 2005. He is experienced in dealing with all aspects of thermal ticketing from sales to pre-press and production. His vast experience, knowledge and a "good old fashioned" customer service sense is what he's known for.

Bob Wanberg: Account Representative  - IL, IN, IA, KS, MI, MN,

MO, NE, ND, SD, WI

Toll Free 877.426.5754, ext. 236 • Fax 954.426.5761

Bob is a graduate of the University of Oklahoma and is a big Sooner sports fan. He met his wife, Deirdre, at OU and they were married shortly after graduation. After spending a couple of years in Oklahoma City, they decided to move to Seattle. They have also lived in California and Indiana before settling in West Palm Beach, Florida. They have two daughters, Erica and Amy.

Bob joined Worldwide Ticketcraft in March 2007 after spending most of his professional career in sales and marketing.

Marge Pfeffer: Sales Representative  - CA, HI, OR, WA

954-531-9093

Marge has over 18 years of experience in ticketing and has worked with a variety of venues from high profile events to small festivals. She enjoys problem solving with customers and giving her all to make sure an order is complete. Marge and her husband reside in Petlauma, California and recently took a one year sabbatical to travel around the world.

The countries, people, sites, and food were all amazing, but there is nothing like "home sweet home." She is a member of BAPTA (Bay Area Professional Ticketing Association) and is looking forward to connecting with her old customers and making new friends.

Pam Burke: Account Manager - AK, CO, ID, KY, MT,

PA, UT, VA, WV, WY 

Toll Free: (877) 426-5754 ext. 245

Pam comes to Worldwide Ticketcraft from Chicago, Illinois with a background in ticket printing that spans more than 10 years. Born and raised in Georgia, Pam attended West Georgia College and majored in Journalism with previous jobs including Customer Service Manager and Telecommunications. Her hobbies include reading a good book and appreciating all genres of music.

Tommy Burke: Account Manager - AZ, AR, LA, NM, OK, TX

Toll Free: (877) 426-5754 ext. 249

Tommy comes to Worldwide with over 40 years experience in the printing industry, starting as a teenager and taking only 2 years off to serve in the U S Military as an Air Traffic Controller. His knowledge expands into the production of the most detailed printing capabilities and how to produce product with high quality using the most cost effective methods, which we are able to pass along to our customers!

Tommy comes to us from Chicago, but spent most of his life in Georgia where he attended West Georgia College. He is married and has a son and 2 grandchildren.

Tayler Kaiserman: Account Manager - FL, MD  

Toll Free: (877) 426-5754 ext. 251

Tayler joined the Worldwide Ticketcraft Sales Team in mid 2010, with a mission - to learn as much about Ticket printing, and educate his clients along the way. His enjoyment comes from helping a customer in picking a new ticket design, while offering cost effective alternatives. He thrives to go above and beyond in customer service and detail.

Tayler comes from a creative sales and marketing background and that’s where his passion lies. On his own time he enjoys playing the drums and he manages a band. He also loves to cook.

Jerry Love: Sales Representative 

Toll Free: (877) 426-5754 ext. 214

Jerry Love was born by candlelight in New York City. Jerry, who has worked for Worldwide Ticket & Label since 1999, brings with him an extensive background working in the music industry. Jerry’s voice might be familiar to many; he served as a Disc Jockey syndicated to every major market in the United States. Jerry is a Grammy Award Producer for the musical group Living Colour’s “Vivid” album.

Jerry joined Worldwide Ticket & Label because he is able to infuse his passion for music and creativity into this industry. Equating tickets with music, Jerry noted they are memories to many people and should be treated with special care.

Robert Zingarelli: Customer Retention Manager - OH, NV

Toll Free: (877) 426-5754 ext. 228

Robert joins Worldwide Ticketcraft with many years of experience in web design, corporate training, customer service, sales and pre press printing.

He was born and raised in New York City and has lived in Northern NJ for the last 15 years with his wife Lori, son Richard and their 2 dogs Gabriel & Marnie. Robert has now relocated to Florida with the goal of assisting Worldwide Ticketcraft in its growth.

He is also a comic book collector, movie buff and enjoys sports, especially baseball and running daily. He looks forward to serving his clients with his professionalism and integrity.

Luis Carabali : Printer Sales / Repair

Toll Free: (877) 426-5754 ext. 248

Worldwide Ticketcraft added Luis to our team to head the printer repair program. Luis brings with him twenty-three years of experience specializing in ticket printer repair and service.

Luis began his technical career at B.A.S.S., a company that pioneered computerized ticketing in South Florida and was later purchased by Ticketmaster. He worked for Boca Systems in technical service for sixteen years and left to start his own company in Latin America, Tag Systems USA.

Luis is currently involved with the Worldwide Ticketcraft printer development team, sales and technical service, and continues to oversee his company in Latin America.

Mark Turner: Director of Marketing and Advertising

Toll Free: (877) 426-5754 ext. 238

Mark A. Turner was born in St. Louis, Missouri and is a University of South Florida graduate.

When Mark joined Worldwide Ticket & Label in March of 2002, he brought over eighteen years of experience specializing in tickets, ticket printers and ticketing software. He began his career at Lasergate Systems, a company that pioneered barcoded ticket and wristband systems for the sports, entertainment, and transportation industries. Mark worked at Amusement Solutions as a Senior Project Manager and at Boca Systems as an Account Manager.

Evelyne Cook: General Manager :: NY

Toll Free: (800) 645-4944 ext. 133

Evelyne has over 18 years experience working in the ticket business. Her technical knowledge in hard ticketing has helped many customers over the years. She enjoys new challenges as they relate to hard or thermal tickets. When she is not working you can find her at home with her husband Ilyas and children, Emre (7) and Nisa (4).

Erik Covitz: President (International Sales)

Toll Free: (877) 426-5754 ext. 220

Erik Covitz was born in Boston, MA and graduated Hofstra University with a degree in Business Management.

Erik has over fifteen years of experience working in the ticketing business. As Company President, he looks forward to the challenge of bringing new ideas to the ticket industry. He is a member of Rotary International, Kappa Delta Rho Fraternity and INTIX. Erik resides in Boca Raton, FL with wife Debbie and children Jessica (9) and Benjamin (6).