The Ticket Guru will answer all of your questions here.
What is the least expensive ticket?
The Compu-tik is our most economical and most popular ticket.
What is the difference between a Glossy-Tik and a Compu-Tix?
The Glossy-Tik is 10pt. stock with a glossy finish. The body of the ticket has 10 lines of variable print with13 characters per line. The Compu-Tik is 125 lb tag paper stock. The body of the ticket has 11 line of variable print with 13 characters per line.
What are the colors and will it cost more to use different colors?
Each stock has its own variety of colors from which you can choose 1 or more at no additional cost. All stock colors are listed on our website.
Where can I get an order form?
Right-Click Here and choose “Save Target as” to save a pdf of the order form to your hard drive or you can also phone, fax, mail or e-mail in your request, and we will send one to you.
Can I order my tickets on line?
Online ordering is available on website through our online store. You can also phone, fax, mail or email your order in.
What is the turnaround time?
Turnaround time varies per ticket style. Standard Compu-Tik, Glossy, Border, Rainbow and Laser tickets have a 5-7 working day TAT. Additional time is needed for special applications such as proofs, perforations, logos, backprints and custom orders. High volume and complexity of order may affect TAT. High volume months are Jan-Mar & Aug-Oct. Exact delivery date is based on method of shipment.
How are the tickets shipped?
You can choose from UPS overnight, 2 day, 3 day or ground service. Messenger service is available in local New York areas. Trucking is available for larger orders.
How do I send in my art?
Original art can be sent in a QuarkXpress, Photoshop, Illustrator, InDesign, or Word Document (text only). Files should be e-mailed to your sales representative or to firstname.lastname@example.org to the attention of your Cust. Serv. Rep. See our design guidelines for more information.
Is there a minimum quantity I need to order?
Our prices are based on a per thousand cost and are pro-rated. There is no minimum required.
Does it cost more to number the tickets?
There is no additional cost to number the tickets for GA or Reserved seating
Is there a set up fee on each order?
There is a process fee on every order which is why we suggest you group as many events together as possible and order them all at one time.
Can I print on the back of the tickets?
Yes, the printable area available on the back of our standard tickets is 1 1/4″ x 3″. Check our website for our Sponsor-Tik information for help retaining a sponsor.
What is a stub?
The stub is the perforated part of the ticket that is removed at the time of sale. It normally contains the date, price, and title of an event. The number of stubs collected at the end of each business day equals the number of tickets sold for that day.
What is the difference between custom and standard rolls?
We carry a variety of Standard Rolls which are pre-printed. Please see our website for the different designs. Custom Rolls are custom printed to your exact specifications.
PRINTER REPAIR FAQs
How do I get my malfunctioning printer repaired?
Simply fill out the printer repair form (found here) and ship the printer, repair form and current ticket stock being used. We will call you once we receive the printer.
What is the cost to repair a printer?
We charge $95 per hour for labor plus replacement costs. We will contact you with an estimate before performing any work.
Do you offer a loaner printer while repairing my printer?
Yes, if you do not have a backup printer, we will supply you with a temporary replacement. Please call before sending your printer as we may need more information to determine if we have a backup unit compatible with your software.
How long does a typical repair take?
Most repairs are completed within 3-5 business days.
Do you repair ALL Boca and Practical Automation printer models?
We repair most common Boca printers. We do not repair the Mag and MagMini models. We repair all PA desktop and vertical printers but not kiosk units.
Do you offer maintenance plans?
Yes, our plans are based upon one year of service. Please call with the number of printers and models and we will furnish you with a proposal.
Do you offer ticket stock for Boca & Practical Automation printers?
Yes, we use the highest quality thermal papers and heat resistant inks as we fully understand the compatibility issues between the printer and tickets. We manufacture more than 50 million tickets a month running both day and evening shifts.
What number do I call and who do I request to speak with?
Please call our toll free number 877-426-5754 and ask to speak with one of our technical support team.
Do you sell used printers?
Yes, and this is based on what we currently have in stock. Please call for more details.